FAQ
How do I donate?
Each Talize location has a donation centre, where you can drop off your gently used items. For more information, please visit our donate page.
What items are accepted as donations?
We accept clothing, toys, linens, books, housewares, small furniture and shoes. For more information, please visit our donate page.
What items are not accepted as donations?
We do not accept household items (eg: TVs, furniture, computers etc.), baby items (eg: car seats, cribs, strollers etc.), safety items (eg: a helmet), health items (eg: blood pressure testing) and gardening machinery.
For more information, please visit our donate page.
What happens to the clothing that doesn’t get sold?
In the event that we are unable to sell an item, we work with various recycling companies to ensure that wherever possible an item is reused or resold in some way. We do everything possible to keep items out of landfills.
If I want to donate but am unable to visit the donation centre, can I arrange a pickup?
Talize unfortunately doesn’t offer home pick-ups.
Are there any incentives for donating?
Yes! When you donate, you’ll receive a 20% off coupon to use toward your next Talize purchase.
Several times a year, during our special donation drive events, we also offer a 30% off discount as a thank-you for your generosity.
What is Talize’s return policy?
Items purchased In-store – Items that qualify can be returned within 7 calendar days, accompanied by the original receipt. All tags must still be attached to the items being returned. Your refund will be in the form of a store credit. Click here for more details.
How do I return an item purchased in-store?
Bring your items to a Talize store within 7 days of purchasing, accompanied by the original sales receipt and all original tags attached to all items being returned. Our sales associates will be happy to help with all return related inquiries!
For more information, please visit our returns page.
I have misplaced my receipt. Is there any way I can still get my refund without it?
How can I check the balance on my gift card?
Please click here to view the balance of your gift card.
Does Talize support a charity?
Charity partnerships have always been a part of our community focused culture, for the latest information on our charity partnerships please visit our Charity Partnerships page.
How does Talize support Sustainable Fashion?
At Talize, we do our part to reduce the amount of clothing and other household items going to landfills. By encouraging people to shop thrift and extending the useful life of goods, we’ve kept millions of items out of landfills and saved tons of water, carbon and energy used to make new items. For more information on our environmental impact, please click here.
How can I find out about promotions, news or company updates?
To receive email updates you can sign up here and join our mailing list. Follow us on Instagram and Facebook as well.
How can I find out what the Daily Special is at my closest store?
Our Daily Specials are different for each store location, sometimes even changing during the day, and are often not decided until the day of. By following us on Facebook & Instagram or signing up for promotional emails, we will be able to alert you when there is a planned promotion across all stores.
Is there a Seniors discount available?
Yes, we offer a Seniors Discount of 10% off all regularly priced items, which can be applied at checkout. In addition, seniors receive an extra 30% off every Tuesday. Our sales associates will be happy to assist you!
Is there a Student discount available?
Yes, we have a Students Discount of 10% (for post-secondary students) off all regularly priced items that can be applied at checkout. Our sales associates will be happy to assist you!